VolunteerMatch Ghana Terms & Conditions

Please read the Terms and Conditions of International VolunteerMatch Ghana (VMG) carefully before submitting your online application. By submitting your application, you certify that you agree to the following VolunteerMatch Ghana Terms and Conditions.


The volunteer is solely responsible for arranging and paying for their own travel, specifically including all airfares or other transport costs to and from the host country, as well as any local transport costs. It is the responsibility of the volunteer to carry all necessary documents when traveling abroad. While VolunteerMatch Ghaha may advise the volunteer on required travel documentation, VolunteerMatch Ghana is not responsible for any supporting documents necessary for the volunteer’s travel needs or other purposes. Volunteers are responsible for ensuring their travel documents are up to date and valid for travel.


VolunteerMatch Ghana does not provide the volunteer with insurance of any kind. Travel insurance is mandatory for each volunteer, and the volunteer will purchase this prior to departing on the trip. The volunteer is solely responsible for evaluating and determining the type, extent and levels of any insurance coverage they need or desire for their planned volunteer travel period. This must cover their entire travel period.

Refund Policy

Application Fee

Application fee is refundable up to only 90 days before the program start date. Refund requests must be received ninety (90) days prior the program start date through written confirmation via email. Upon receipt of the request the volunteer will be notified immediately via email. If the volunteer does not receive confirmation they should assume that the request has not been received.

The application fee amount of USD$100 would be refunded less the administration charges of USD$50 which would cover bank charges and currency conversion charges. No refund would be provided if you apply for a program within ninety (90) days of program start date.

Program Fee

You will find the complete program costs on each program page on the website. VolunteerMatch Ghana reserves the right to change the program fee anytime without any prior information. All program fee are due 60 days from your program start date, if you fail to make your program fee payment before this time VolunteerMatch Ghana has the right to cancel your program.

VolunteerMatch Ghana needs to get cancelation requests at least 30 days before your program start date. VolunteerMatch Ghana incurs a lot of charges in order to provide suitable program to the client.

Our cancellation policy for all programs is:

• If you cancel 60 days before your program start date – 60% refund of program fee (less $50 admin charges) – No Refund of Application Fee.

• If you cancel between 60 – 30 days before program start date – 40% refund of program fee (less $50 admin charges) – No Refund of Application Fee

• If you cancel within 30 days of your program start date – No Refund of program fee – No Refund of Application Fee

• Cancellation after program start date - No Refund of program fee – No Refund of Application Fee.

Personal Risks

The volunteer acknowledges and accepts the responsibilities and risks associated with their choice to travel to, temporarily reside in, and provide volunteer services in a foreign country. Such travel and volunteer work can be hazardous and involves a certain degree of risk, inherently dangerous activities and personal perils to the volunteer, both foreseen and unforeseen, all of which are fully accepted by and solely assumed by the volunteer. Therefore, VolunteerMatch Ghana, including any and all of its employees, managers, directors, shareholders, host families and independent local teams, is not liable, to the maximum extent of the law, for any loss or harm the volunteer or associates may suffer, including but not limited to loss caused directly or indirectly by:

• Personal injury;

• Emotional injury;

• Death;

• Illness or disease;

• Damage to or loss of property;

• Natural disasters;

• Hostage situations; or

• War or terrorism;


The volunteer agrees to indemnify and hold harmless VolunteerMatch Ghana and the independent local team from any and all liability arising directly or indirectly out of, or in connection with, the volunteer’s travel, temporary residence in their chosen placements, and the undertaking of volunteering or tourism activities.

Drug and Alcohol Use

The volunteer must abide by the rules put in place by the independent local team, volunteer placement institution, and the host family in regards to alcohol consumption. Drug use (unless prescribed by a doctor) is strictly prohibited and will result in instant dismissal from the program with no refund.


The volunteer agrees to comply with the independent local team’s code of conduct and waiver. VolunteerMatch Ghana and the independent local team reserves the right to dismiss a volunteer from the program at any time without refund, in the event that these Terms and Conditions, or the local team’s code of conduct are breached. VolunteerMatch Ghana reserves the right to notify the emergency contact appointed by the volunteer in the event that the volunteer is dismissed from the program and in other circumstances deemed appropriate by VolunteerMatch Ghana.

VMG reserves the right to use feedback and images provided or shared by volunteers for marketing and promotion purposes. VMG provides a service connecting volunteers to the independent local team. You agree that VMG is not liable for any actions or omissions of the independent local team. To the full extent permissible at law, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties and guarantees, are excluded.

Notwithstanding anything else contained in any agreement, the liability of VMG to the volunteer shall not in aggregate exceed the amount of the registration fee paid by the volunteer. This website is presented solely for the purpose of promoting VMG services and those of the independent local teams. This site is controlled and operated by VMG from its offices in Accra-Ghana. VMG makes no representation that materials in the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible to the extent local law is applicable. VMG does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this site or the result of their use.

VMG reserves the right to change these Terms and Conditions or the services it offers from time to time. VMG reserves the right to refuse acceptance to any application. The volunteer certifies that all information provided to VMG relating to their personal background, qualifications, experience, medical history, and current state of health is accurate and truthful, and that no information relating to the aforementioned areas is withheld.

VMG and the independent local team reserve the right to remove a volunteer from their program, without refund or compensation, if it becomes apparent that untruthful or inaccurate information is submitted in their application form or provided through communications with VMG staff, or if relevant information is withheld, or for any other reason by giving notice to the volunteer.

Force Majeure

VMG has no liability for any lack of performance, unavailability or failure of the services or its website, or for any failure of VMG to comply with these Terms and Conditions, where the same arises from any cause reasonably beyond the control of VMG.

Governing Law

These Terms and Conditions and the service provided pursuant to these Terms and conditions will be governed by the laws of Ghana and the parties submit to the non - exclusive jurisdiction of the Ghana Courts.